Our bills are mailed on the last working day of the month and are for charges for the previous month, i.e., January 31 bills mailed for services from
January 1-January 31. We try very hard to make sure billing addresses are accurate. If your address changes, please make sure to contact our office so that we can immediately update our records. The Sewer District is not responsible for the mail service. If you do not receive your bill by the end of the 1st week of the month, please contact us. We will be happy to send you a statement of your account.
All bills are due in our office as of the 20th of the month without penalty. Any payments received after the 20th will be charged a penalty fee of $5.00. We make sure that all payments received by the 20th are posted prior to leaving for the day. For your convenience we also have a drop box on the outside of our building where you may drop your payments after hours. These are opened every weekday morning and deposited that day. We cannot accept post-dated checks.
We take cash, personal checks, money orders, and credit/debit cards for payment. We also offer Auto Draft from a checking account or savings account at no fee. If you are interested, please contact our office for an authorization form to complete with your account information. You will continue to receive a monthly bill for your information, but once the ACH is in affect your bill will state “Paid by Auto Draft. Your checking or savings account will be charged on the 20th of the month or the following work day if the 20th falls on a weekend or a Holiday.
From time to time we may print messages on your monthly bill to help notify our customers of changes and/or other notifications.
$ 7.98 for each 1000 gallons after
Commercial billing is calculated by water usage. Meters are normally read by one of our utility technicians around the 15th of each month and entered into the computer. The rates are as stated previously. If you feel that your meter was read incorrectly or if you are questioning your bill, please call the office as soon as you receive your bill. We will do our best to get someone out to re-read your meter as soon as possible and make any changes as necessary. If you feel that you have had a leak and need an adjustment to your bill, please provide photo documentation of leak location. Upon review, you will be notified whether or not an adjustment can be made.
NOTE: In most cases, a leak outside the building can be adjusted after photo documentation is received. However, an increase in water usage for leaks inside a building where water is entering the sewer system, i.e., a toilet running or leaking, will only be allowed a one time adjustment to usage as the water is still being collected and treated.
The registered property owner is required to complete an application form to initiate new service with the sewer district. Subsequently, the property owner will receive a monthly billing statement. It is permissible for the property owner to authorize an additional billing statement to be issued to a secondary party, with whom they have mutually agreed, for the purpose of facilitating payment. This secondary party could be a property manager, tenant, or any relevant entity.
It is important to note that regardless of such arrangements, any outstanding balances remain the sole responsibility of the property owner. This allocation of responsibility is in accordance with the Revised Statutes of Missouri section 250.140.
Commencing from August 9th, 2023, the longstanding practice of collecting security deposits for new customer services has been officially discontinued.
If you are going to be away from your residence for a long period of time, we offer a Voluntary Shut-off Program which will reduce your monthly bill from $37.50 to $15.00. This requires an initial application to be completed and $35.00 to do the Shut off. A field technician will normally shut-off sewer to the home and when the work is done a notice will be posted stating any usage of water during the Shut-off period could result in back-up into the home and could potentially cause damage. When you need the Shut-off disconnected please call our office ahead of time and someone will try to get out to the property prior to your needing this done. Billing will then go back to the original $37.50 charge.
Payment for charges is expected to be paid in full and on time. However, if you are unable to pay your bill in full, please contact our billing department and arrangements can be made for you to work out a payment agreement. Payment agreements can only be initiated by the property owner. You will be offered a payment agreement based on the amount of your outstanding bill as follows:
Your payment will also include your current month charges so that your account does not continually increase. No penalty charges will be added to your account as long as you make your agreed upon payments timely. If you fail to make your payments in a timely manner your water will be turned off or your account will be turned over to our attorney.
Our goal at the Taney County Regional Sewer District is to keep our lakes and streams clean while at the same time providing quality service to our customers. We greatly appreciate you as a customer and look forward to working together.