Billing Procedures

Our bills are mailed on the last working day of the month and are for charges for the previous month (i.e. January 31, 2014 bills mailed for services from January 1-January 31.). We try very hard to make sure billing addresses are accurate. If your address changes, please make sure to contact our office so that we can immediately update our records. The Sewer District is not responsible for the mail service. If you do not receive your bill by the end of the 1st week of the month, please contact us. We will be happy to send you a statement of your account.

All bills are due in our office as of the 20th of the month without penalty. Any payments received after the 20th will be charged a penalty fee of $5.00. We make sure that all payments received by the 20th are posted prior to leaving for the day. For your convenience we also have a drop box on the outside of our building where you may drop your payments after hours. These are opened every weekday morning and deposited that day. We cannot accept post-dated checks. A bank fee of $7.00 is added to your account for all returned payments.

We take cash, personal checks, money orders, and credit/debit cards for payment. Credit card and Debit Card charges will be assessed a $2.00 processing fee for each charge. We also offer Auto Draft from a checking account or savings account at no fee. If you are interested, please contact our office for an authorization form to complete with your account information. You will continue to receive a monthly bill for your information, but once the ACH is in affect your bill will state “Paid by Auto Draft. Your checking or savings account will be charged on the 20th of the month or the following work day if the 20th falls on a weekend or a Holiday.

From time to time we may print messages on your monthly bill to help notify our customers of changes and/or other notifications.

Understanding Your Bill

Understanding Your Bill

Sewer Rates
Currently our sewer rates are as follows:
  Residential $37.50  
  Commercial $37.50 for 1st 2000 gallons
$ 7.98 for each 1000 gallons after
 
Commercial Billing

Commercial billing is calculated by water usage. Meters are normally read by one of our utility technicians around the 23rd of each month and entered into the computer. The rates are as stated previously. If you feel that your meter was read incorrectly or if you are questioning your bill, please call the office as soon as you receive your bill. We will do our best to get someone out to re-read your meter as soon as possible and make any changes as necessary. If you feel that you have had a leak and need an adjustment to your bill, we will do this once as we believe by the next reading you should have taken care of the problem and repaired the line.

New Service & Security Deposits

All new customers regardless of whether the property owner or tenant is required to complete an application form and are required to pay a security deposit. Residential customers are required to pay a $100.00 deposit while Commercial customers deposit is $200.00. These deposits are held with your account as long as you own or lease the property. If the property is sold or you move out, and as long as the account is in good standing, the Security Deposit will be refunded in full. If you have charges remaining on your account the Security Deposit will be used to cover these charges up to the amount of the deposit. If further charges remain, these will be the responsibility of the tenant or the owner of record with the owner or record being ultimately the responsible party per State of Missouri Statutes.

Prolonged Absence

If you are going to be away from your residence for a long period of time, we offer a Voluntary Shut-off Program which will reduce your monthly bill from $37.50 to $15.00. This requires an initial application to be completed and $35.00 to do the Shut off. A field technician will normally shut-off sewer to the home and when the work is done a notice will be posted stating any usage of water during the Shut-off period could result in back-up into the home and could potentially cause damage. When you need the Shut-off disconnected please call our office ahead of time and someone will try to get out to the property prior to your needing this done. Billing will then go back to the original $37.50 charge.

Non Payment of Charges

Payment for charges is expected to be paid in full and on time. However, if you are unable to pay your bill in full, please contact our billing department and arrangements can be made for you to work out a payment agreement. You will be offered a payment agreement based on the amount of your outstanding bill as follows:

  $100.00 – $500.00 – 6 months  
  $500.00 – $1,000.00 – 12 months  
  Over $1,000.00 – 18 months  

Your payment will also include your current month charges so that your account does not continually increase. No penalty charges will be added to your account as long as you make your agreed upon payments timely. If you fail to make your payments in a timely manner your water will be turned off or your account will be turned over to our attorney.

Our goal at the Taney County Regional Sewer District is to keep our lakes and streams clean while at the same time providing quality service to our customers. We greatly appreciate you as a customer and look forward to working together.